Delivering Excellent Customer Service and Communication
Our aim is to give all our clients, a positive experience of working with us. We want our clients to trust and value the service we provide, meeting and exceeding your expectations every time we deal with you. We go the extra mile to ensure the service we provide is consistent, reliable, safe and appropriate. We make it easy for our clients to contact us, dealing speedily, efficiently and sympathetically with your requirements.
We specialise purely on lettings so we can focus on providing the best possible service for landlord and tenants alike.
Integrity & Transparency
Honesty is paramount in everything we do in our dealings with all our clients. We operate an open and honest policy and invite all our landlords to view their own tenancy files were they will find all they need to know about their property and how it is being managed. Our fees are open and transparent with no hidden charges or add on commissions to maintenance invoices.
We have been managing properties in newport, chepstow and surrounding areas for private landlords for many years and have built up a good reputation among businesses and others looking to let their properties in the area. We can help you with every aspect of the letting process. Our knowledge of property trends across newport and chepstow means we have direct experience of what tenants are looking for in your area and what they are willing to pay.
What matters most to any landlord is finding suitable tenants in the quickest possible time to minimise rental voids. Landlords rely on us to not only let their properties but ensure we find quality tenants who will pay their rent on time and will also look after your property. We strongly believe the key to a successful tenancy is by thorough tenant referencing, our personal instincts and our experience. We don't just put anyone into our properties in order to get them filled and collect a fee at the end of the month. We work hard for our landlords and ensure their interest is always protected.
Delivering Value for Money
At homelink lettings we are passionate about delivering a bespoke quality service that results in the best financial returns for our clients by delivering value for money services, generating maximum returns on your investment and sustaining long term occupancy on your rental property. We ensure we invest on what really matters in order to deliver real value for money to our customers without compromising on quality.
Property Management and Maintenance
Property management is what we do best, we personally get involved in every aspect of your property, we treat it like if it was our own, it is important to us to ensure it is being well looked after and that we oversee repairs and maintenance, this is an integral part of our service. We are proud of our in-house team of maintenance professionals who are always on hand to help us keep your property well maintained in order to protect its long term value and investment.
Longer Opening Hours
The days of working of working 9-5, 5 days a week are long gone - we recognise this change in customer behaviour which is why we offer a unique and highly personal letting service to our clients, we work at times to suit our clients, 7am to 11pm, seven days a week, 361 days a year.
This service is absolutely crucial in order to get maximum activity from viewers. We need to react quickly to viewing requests and accommodate viewers in early evening and at weekends. The same is true for phone calls – if you can’t get through to us the chances are that potential customers won’t be able to either.
We know our local area. We grew up locally, attended local schools and are now raising our young families within in the area. Our knowledge and ability to achieve the best possible price for your property is second to none. We are able to assist you throughout the letting process negotiating the best rents and advising on your legal obligations.
Cutting Edge Technology
We understand the importance of technology and the increasing need to keep up to date with today's users. Our fully responsive website automatically optimises the visitors viewing experience on all smart phones, tablets, laptops and pc's. Staying at the forefront of technology ensures our customers’ properties receive maximum exposure and our clients receive a user friendly experience. For our landlords we use the most advance management software to ensure they receive the most accurate and most insightful advice and service.
Rent Smart Wales Registered and Licensed
Homelink lettings are rent smart wales trained, licensed and registered so you can be confident that you are dealing with a regulated agency. Renting a property now days has become much stricter. There are constantly changing strict regulations that you must follow, laws to be obeyed, safety implications that you must adhere to, correct procedures to follow in order to serve the correct notices on your tenants. Being a landlord is a serious and stressful business to be in, so if you want to enjoy the rewards stress free why not enlist our services.
Homelink lettings are proud to be members of numerous professional and regulatory bodies with in the property industry. Homelink lettings holds client money protection (cmp) so you know your money is being properly handled and is being securely held. We hold professional indemnity insurance. This ensures you are financially covered for successful claims relating to the unlikely event of negligence, bad advice or mishandling of data. We are members of the property ombudsman which is an independent and partial body that listen to any complaints and awards financial compensation if appropriate. As member we agree to abide by a rigorous code of practice.
Maximum Property Exposure
We use a different approach to marketing our properties, we are focused on ensuring we attracts as many viewers as possible so that we have a good selection of applicant’s to choose from. We advertise were it matters most, rightmove and our own fully responsive website. We also work closely with other local agents to ensure our properties are let as quick as possible.
As a customer focused company our number one priority is to provide you with regular updates at all stages of the letting process and keep you fully updated on any issues that we may have.
Inventories as Standard
Having a detailed inventory and condition report is essential to ensuring a fair outcome in any dispute at the end of the tenancy, this is why we include them as standard as part of our full management service.
Property Floor Plans as Standard
Nowadays online visitors expect much more information available to them and this includes property floor plans. With homelink lettings these are included as standard at no extra cost to you. Our floor plans give visitors precise room dimensions helping them make informed choices about the property before opting to view the property.
Professionally Presented Properties as Standard
At homelink lettings we are passionate about the presentation of your property. We work closely with you and advise on any areas that we might feel could be improved to maximise your rental income. We present all our properties with clear quality photographs and descriptions.
We embrace technology, viewers are now using facebook, twitter, linkdin etc. This trend is only likely to increase, so we make sure we keep you all informed via this means.