Guiding You Through the Tenancy Process

At homelink lettings, we are dedicated to providing beautifully maintained homes for responsible tenants or contract-holders, ensuring that you feel well cared for throughout your tenancy. Each property is assigned a dedicated property manager who will ensure your home is managed to the highest standard and that any issues are resolved quickly and efficiently.

If you are searching for your ideal rental property, we recommend registering with us to receive updates on new listings as soon as they become available.

Once you find a property that interests you, simply submit a viewing request via our website or contact us by phone or email.

We understand how busy life can be, so we offer extended opening hours to make it as convenient as possible for you to get in touch.

Property viewings are conducted by appointment only and arranged directly with homelink lettings.

The Benefits of Working with an ARLA Propertymark Agent

Ready to Secure Your Property?

Once you have viewed your ideal property and are ready to proceed, the next step is to complete an Application Form. This form confirms your personal details, which we will forward to the landlord along with your intention to let the property.

Upon receiving the landlord’s approval, we will proceed with your application and provide you with the following:

  • A list of permitted tenant or contract-holder fees.
  • A Holding Deposit Agreement (Wales) outlining the reservation terms.
  • The property’s Energy Performance Certificate (EPC).
  • Bank details for transferring rent and the holding deposit.
  • A Tenant Rent Guide (Wales)
  • How to Rent Guide (England)
  • A sample copy of the proposed Occupation Contract for you to review, giving you the opportunity to ask any questions before signing.

Until the holding deposit is paid, the property will remain available for other prospective tenants or contract-holders to view and apply. Once the holding deposit is received, the property will be marked as “under offer” and removed from the market. The property will then be yours, subject to satisfactory referencing and the signing of contracts.

To pass affordability checks, most referencing agencies require applicants to demonstrate an annual income of at least 30 times the monthly rent. For example, if the rent is £800 per month, the applicant (or joint applicants) must show an annual income of at least £24,000.

Reservation or Holding Deposit

The holding deposit is capped at one week’s rent and is paid to reserve the property. This deposit may only be withheld in specific circumstances, such as:

  • If the tenancy does not commence because the applicant withdraws.
  • If the applicant fails a Right to Rent check or provides false or misleading information.
  • If the applicant fails to sign the Occupation Contract or Deed of Guarantee by the agreed date.

A Holding Deposit Agreement (Wales) will confirm your proposed move-in date. The tenancy start date should be within 15 days of paying the deposit unless an alternative date is agreed upon in writing by both the agent and applicant. The holding deposit will then be deducted from the tenancy deposit when the agreement begins.

To continue with your application, homelink lettings will provide you with an application form through HomeLet, an independent referencing agency. This process involves contacting your employer for a reference, so it is advisable to inform them of your intention to rent to avoid delays. Employer references are one of the most common causes of delays in the referencing process.

To comply with Anti-Money Laundering regulations, all tenants or contract-holders, and any guarantors, must provide the following:

  • Photographic ID, such as a valid passport or driving licence (including the paper counterpart).
  • A current utility bill dated within the last three months to verify your address.

Once referencing is completed successfully, we will formally offer you the tenancy. At this stage, we will arrange for a detailed property inventory and a schedule of condition report to be prepared. You will be notified in advance of the check-in date, time, and payment requirements.

Welcome to your new home!

On moving day, your dedicated property manager will meet you at the property for your check-in appointment. They will review the property inventory and schedule of condition report with you.

This report will serve as the basis for assessing the condition of the property at the end of your tenancy and for the return of your deposit.

As part of the check-in process, smoke alarms and carbon monoxide detectors will be tested, and utility meter readings will be recorded. Once you are satisfied with the property and all necessary documents have been signed, the keys to your new home will be handed over.

Congratulations on securing your new rental property! homelink lettings is committed to ensuring your tenancy experience is smooth, enjoyable, and stress-free.

For further information or to explore available properties, contact homelink lettings today.

What our clients say about us:

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Rich profile picture
Rich
2 November 2023
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My time at the rental property managed by Homelink Lettings was truly exceptional. From the moment I moved in, they ensured a smooth and enjoyable experience. The property itself was well-maintained and exactly as described in the listing. What truly stood out was their exceptional service during my tenancy. Any maintenance issues were promptly addressed, and they were always there to assist with any questions or concerns. This level of care made my stay truly comfortable and stress-free. When the time came to move out, they continued to impress. The exit process was as seamless as the initial move-in. They conducted a thorough yet fair inspection, and I received my deposit back promptly, without any unnecessary delays or complications. Homelink Lettings demonstrated a high level of professionalism and a genuine commitment to their tenants. I can't thank them enough for making my time at the rental property so amazing. I wholeheartedly recommend them to anyone seeking a letting agent who truly cares about their tenants' experience.
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Sami Safadi profile picture
Sami Safadi
3 February 2023
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Finding a property is very challenging these days, but If knew about Homelink Lettings, I wouldn’t have wasted my time. First time I contacted Homelink Lettings they offered me a property in Newport which was excellent. The reality is even better than the pictures, Amalia was such a pleasant person to deal with, efficient, helpful and fast in response. All procedure went to quick and trouble free, she always supports by email, SMS, and follow up and reminders, never have to worry about anything. For me it is very important that an agent is friendly to deal with, and that is exactly what I enjoyed with Amalia, I was very lucky. Thanks to her, Victoria and all the team at Homelink Lettings
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Mohan Raj profile picture
Mohan Raj
1 October 2022
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I was a tenant with this agency and they have been very supportive and helpful for any problems and was able to resolve it asap. Big thanks to Amalia and her team.
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Frederic Bellard profile picture
Frederic Bellard
4 September 2022
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Can't recommend enough! Amalia has been so supportive when I moved from London to Wales on the 1st month of the lockdown when everything was on stop. A big thanks 😊
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Nadine McCauley profile picture
Nadine McCauley
10 August 2021
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Amalia and Homelink lettings managed the property we rented in Newport. They were always very courteous and gave a good amount of notice for home inspections. When it came to conducting viewings they were understanding and accommodated us to organise times that would suit all parties.
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ROBERT O'CONNELL profile picture
ROBERT O'CONNELL
21 May 2021
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Will you rent yo self employed with out books
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Lee Roblin profile picture
Lee Roblin
12 March 2021
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Amalia and her team managed two HMOs for us in Newport for 2/3 years, in that time she has gone over and above in every aspect. Whe property has been well kept and tenants looked after, nothing was too much trouble. When eventually deciding to sell the propertys she was very helpfull and we could have done it without her. We cannot recomend them enough, you get a very proffesional yet personal service, we will be recomending your services to any investors that operate in the Newport areas. Thank You